Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we collect details you choose to share. This may include your name, company name, email, phone number, delivery addresses, and any specific floral requirements you have. Payment data is also collected when you place orders, though it is processed securely by our payment partners.

For our corporate clients, we might gather additional business details such as registration information, preferred delivery timelines, and budget considerations to deliver customized service that fits your needs.

Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device information, and site navigation patterns. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• communicating about order status and delivery schedules
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records to meet business and legal obligations

We also use aggregated, non-identifying data to analyze market trends and refine our operations. For example, we might study which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that may interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or reaching out to us directly.

Information Sharing and Disclosure

We do not sell, rent, or exchange your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only as needed to provide our services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations relevant to our operations in New York and across United States.

Data Security and Protection

We treat data security with utmost seriousness and use multiple layers of protection. Sensitive data is transmitted with encryption, stored on secure servers, and kept up to date with security enhancements.

We also implement physical security measures for our office systems and limit access to personal information to staff who need it. Our team receives regular training on privacy practices and data handling.

Payment details are handled through secure, encrypted systems that comply with industry standards. We do not store complete credit card numbers on our systems; this information is processed by certified payment providers who specialize in secure transactions.

Although we maintain strong security measures, no system is completely risk-free. We continually monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold, ask for corrections to inaccurate data, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep information only as long as needed for business purposes and legal obligations. Order records are typically retained for accounting and warranty reasons, while marketing preferences are kept until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United States business laws or for legitimate interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for the site to function properly, enabling navigation and access to secure areas. These cookies do not collect personal data and are activated automatically when you use our site.

We employ analytics cookies to see how visitors engage with our site. This helps us identify popular content, optimize performance, and enhance the user experience. The data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings via your browser preferences. Note that disabling some cookies may affect certain site features and your overall browsing experience.

Business Transfers and Changes

If Hidden Forest Union undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we will either securely transfer your data to a successor entity with appropriate privacy safeguards or securely delete it in accordance with data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are located in United States, and data is stored and processed within United States jurisdiction. Some service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United States's digital economy.